Refund Policy
Last Updated: December 30, 2024
This Refund Policy outlines the terms under which FinePost provides refunds for paid subscription plans.
1. Free Plan
The free plan does not involve any payment and therefore is not subject to refunds.
2. Paid Subscriptions
2.1 Subscription Billing
- Subscriptions are billed in advance on a recurring basis (monthly or annually)
- Your subscription automatically renews unless cancelled before the renewal date
2.2 Cancellation
- You may cancel your subscription at any time through your account settings
- Cancellation takes effect at the end of your current billing period
- You will retain access to paid features until the end of the billing period
3. Refund Eligibility
3.1 Eligible for Refund
| Situation | Refund Amount | Timeframe |
|---|---|---|
| First-time subscription within 7 days | Full refund | Within 7 days of initial purchase |
| Service unavailability (24+ hours) | Pro-rata refund | Within 30 days of incident |
| Billing error or duplicate charge | Full refund of error amount | Within 60 days of charge |
| Unauthorized charge | Full refund | Within 60 days of charge |
3.2 Not Eligible for Refund
- Subscription renewals after the first 7 days
- Partial month usage after cancellation
- Account suspension due to Terms of Service violation
- Failure to cancel before renewal date
- Dissatisfaction with AI-generated content quality
- Change of mind after the 7-day period
4. How to Request a Refund
To request a refund:
- Email us at support@finepost.app
- Include the following information:
- Your account email address
- Date of purchase
- Reason for refund request
- Transaction ID or receipt (if available)
We will review your request and respond within 5 business days.
5. Refund Processing
- Approved refunds are processed within 7-10 business days
- Refunds are credited to the original payment method
- Processing time may vary depending on your payment provider or bank
- You will receive email confirmation once the refund is processed
6. Annual Subscriptions
For annual subscriptions:
- Full refund available within 7 days of initial purchase
- After 7 days, no partial refunds are provided for unused months
- We recommend starting with a monthly plan if you're unsure
7. Promotional Offers
- Refunds for promotional or discounted subscriptions are based on the amount actually paid
- Free trial conversions are subject to standard refund terms from the conversion date
8. Account Credits
In some cases, we may offer account credits instead of refunds. You may accept credits at your discretion, but you also have the right to request a monetary refund if eligible.
9. Disputes
If you are unsatisfied with our refund decision, you may:
- Reply to our response email with additional information
- Contact your payment provider to dispute the charge
- Reach out to consumer protection authorities in your jurisdiction
10. Changes to This Policy
We reserve the right to modify this Refund Policy. Changes will be posted on this page with an updated date. Material changes will be communicated via email.
11. Contact Us
For refund requests or questions about this policy: support@finepost.app
By subscribing to FinePost, you acknowledge that you have read and agree to this Refund Policy.